A multi-specialty Hospital with In-patient Care & OPD facility based in India

81% Increase in the bottom-line through Business Transformation:

Our recommendations included:

• Substantial amount of recoverable debts identified which had remained outstanding for long time due to lack of ownership & ineffective management reporting systems.
• Pointed significant loss of revenue in case of Patients discharged towards 2nd half of the day were never charged for the day of discharge & beds remained unoccupied. This had gone unnoticed due to leniency in discharge policy. Amendment in discharge policy was proposed.
• Contract Vendor for in-patient meal supplies was paid excess erroneously due to a flaw in formula. Recovery initiated and alternative method proposed.
• Identified stock of medicines expired for which no claims were lodged with the suppliers for replenishment as a result of faulty inventory management process. All expired stocks were dumped in separate location without quantification.